Customer Service Advisor Bexley05
London Borough of Bexley
11th May 2026 - 3rd August 2026
£14.80 per hour
Civic Offices, 2 Watling Street, Bexleyheath, DA6 7AT
Customer Services
Communication abilities
ICT skills
Telephone contact centre experience
Microsoft 365 proficiency
Back office systems familiarity
Role
Who You Are
You are an experienced professional in a fast-paced, high-volume contact centre environment, capable of handling a wide range of customer service interactions. You excel in providing solutions and strive to deliver excellent customer experiences at every touchpoint.
What the job involves
As part of our Contact Centre team, you will manage a high volume of calls from residents, addressing inquiries related to approximately 15 different Council services. You will be responsible for delivering a seamless and supportive customer experience, aiming to resolve issues at the first point of contact. The role involves substantial use of back-office systems to process tasks efficiently, requiring you to navigate multiple systems effectively.
Skills
- High-volume telephone contact centre experience
- Solution-oriented customer service skills
- Above average ICT skills
- Proficiency in Microsoft 365
- Ability to navigate multiple back-office systems