Benefits Assessment Officer (PO1)
London Borough of Waltham Forest
Role
Who You Are
You are a dedicated and empathetic individual with a strong focus on delivering customer-centered services. You thrive in environments where you can support individuals facing financial hardship and work effectively to enhance their long-term financial resilience. You are highly organized, capable of managing complex situations, and able to build positive relationships with both clients and stakeholders.
What the Job Involves
As a Benefits Officer for the Crisis Resilience Fund, you will be responsible for administering Crisis Support Payments and Housing Payments. You will actively engage with residents to help maximize their income, reduce their outgoings, and improve their financial resilience in the long term. Your role will ensure accurate and timely processing of crisis-related benefits and include collaboration with various internal teams and external partners. You will also contribute to performance reporting and data recording, while supporting service improvement initiatives and customer satisfaction goals.
Skills
- Strong customer service and interpersonal skills
- Ability to process financial applications accurately
- Excellent communication, both written and verbal
- Experience in benefits processing and assessment
- Proficiency in managing complex cases
- Ability to identify and address safeguarding concerns
- Knowledge of income maximization strategies
- Skill in building stakeholder relationships
- Proficient in data recording and reporting
- Problem-solving and decision-making skills