Business Support Officer (SC4)

Who You Are

You are a friendly and welcoming individual dedicated to providing excellent service to children, families, staff, and professional colleagues visiting Family Hubs. You are organized and efficient, capable of multitasking between administrative tasks and reception duties. You have a solid understanding of legislative, policy, and operational requirements related to Children's Services.

What the Job Involves

This role involves a mix of administrative and reception duties depending on service needs, based in Family Hubs across the borough. Key responsibilities include managing the reception area, supporting families and visitors, conducting health and safety checks, acting as a First Aider and Fire Marshall, providing administrative support like distributing documents, managing ICT and equipment requests, and maintaining cleanliness and compliance in public areas.

Skills

• Excellent communication and interpersonal skills
• Strong organizational abilities
• Proficient in data and information system management
• Basic ICT and mobile phone management
• First Aid and Fire Marshal certified
• Ability to manage reception and administrative tasks efficiently
• Understanding of Health & Safety protocols
• Experience in partnership working with internal and external stakeholders